HOW IT WORKS
From “I Can't Be There” to “It's Taken Care Of.”
Here's exactly what happens after you ask Milesavay to handle something for you — from your first request to the final proof of completion.
YOUR JOURNEY
What Happens, Step by Step
Tell Us What You Need
You tell us what needs to happen, where it needs to happen and when.
You provide:
- —Service required
- —Location
- —Preferred date/time
- —Instructions
- —Relevant documents/details
We Arrange the Right Person
We review the requirement and assign a suitable verified retired defence professional based on the task and location.
You receive:
- —Booking confirmation
- —Assignment details
- —Expected timing
Your Task Is Handled
The assigned officer reaches the location, confirms the assignment and carries out the agreed scope.
Depending on the service, this may involve:
- —Inspection
- —Representation
- —Collection
- —Accompaniment
- —Verification
- —Follow-up
- —Welfare check
You Receive the Outcome
You receive the relevant evidence and report from the assignment.
Depending on the service:
- —Location confirmation
- —Photos/videos
- —Visit summary
- —Checklist
- —Documents collected
- —Issues identified
- —Completion status
- —Action points
A REAL EXAMPLE
What Actually Happens on the Ground?
Follow a single assignment from the moment a customer submits a request to the moment the report arrives on their phone.
Before the Visit
"Please inspect my vacant flat in Noida. Check for water leakage, signs of damage and whether the property appears occupied."
The Assignment
A Milesavay officer receives the brief, reviews the scope and confirms the assignment.
At the Location
The officer arrives at the property, checks each room, photographs conditions and notes any issues.
Evidence Captured
Timestamp, GPS tag, photographs and checklist items are recorded in real time.
You Receive the Report
The completed report lands on your phone — wherever you are in the world.
THE DIVISION OF RESPONSIBILITY
What You Need to Do vs What We Handle
You — Tell us:
- ✓What needs to be done
- ✓Where
- ✓When
- ✓Any specific instructions
- ✓Any documents / access details
Milesavay — We handle:
- ✓Assignment
- ✓Officer briefing
- ✓On-ground visit
- ✓Task execution
- ✓Evidence collection
- ✓Reporting
- ✓Follow-up where applicable
Your job is to tell us what you need. Our job is to handle the presence.
YOUR DELIVERABLE
What Will I Receive?
Every assignment ends with a structured digital report delivered directly to you. Here is a sample.
MILESAVAY — DIGITAL FIELD REPORT
Sample Report
Assignment
Parent Wellness Visit
Visit
06 Aug 2026 · 10:32 AM
Location
GPS verified
Duration
52 minutes
Status
✓ Completed
EVIDENCE
WELLBEING CHECK
- —Parent was present and comfortable
- —Mobility: No immediate concern observed
- —Food: Lunch prepared / adequate supplies observed
- —Medication: Current medication stock checked against provided list
- —Household: No immediate issue observed
- —Follow-up: Daughter requested a doctor appointment reminder
🔒 Digitally signed, GPS-tagged and time-stamped. Delivered securely to the client.
Milesavay officers do not diagnose, prescribe or provide clinical care.
ACCOUNTABILITY
What If Something Goes Wrong?
We handle complications with honesty and transparency — not with a false “completed” status.
“The parent doesn't answer the door.”
Officer attempts contact according to the agreed protocol.
“The property appears damaged.”
The issue is documented and escalated to you.
“The officer cannot access the location.”
You are informed rather than receiving a false "completed" report.
“The task cannot be completed as instructed.”
The report clearly states what could and could not be completed.
HOW YOU STAY INFORMED
You're Never Left Guessing
Depending on the service, you may receive:
Booking Confirmation
Your request has been received and is under review.
Officer / Assignment Confirmation
A verified officer has been assigned to your task.
Visit / Arrival Update
Officer has arrived at the location.
Important Findings
Any significant observations are flagged to you immediately.
Final Report
Your complete report, evidence and action points are delivered.
BY SERVICE TYPE
Not Every Service Works Identically
The core model is the same. The execution adapts to the type of task.
PROCESS
Brief → Visit → Check → Update
Officer visits the parent, carries out the agreed wellbeing checks and sends a structured summary.
View Parent Services →Ready to get started?
Book a verified, retired Indian military veteran to represent you — wherever you need them.